By Anonymous
LAS VEGAS, NV (June 17, 2001) – Applied Innovation Management announces the release of LIZ Systems version 5.0, bringing voice automation and computer telephony integration capabilities to its line of help desk software products.
Once installed on a call center network, the system acts as the first line of call handling and simultaneously allows users to submit trouble tickets directly to a help desk system via voice recording and keypad prompts.
“LIZ enables your help desk software to perform 24 hours a day whether your support staff is on duty or not,” says Mazhar Pathan, senior project coordinator for AIM. “A caller can leave a voice message that gets added directly to the system as a help desk ticket, enabling support staff to hear a customer’s problem in his or her own words.”
Since LIZ is essentially a voice ticketing system - and not voice mail – the caller’s problem can be processed immediately by support staff without the need for a follow-up call until the issue is resolved.
“By eliminating the need for support staff to manually enter tickets into the system, you enable your staff to concentrate on problem solutions.” says Pathan. “Standard phone voice messaging systems leave customers wondering if or when their problems will ever be heard. LIZ ensures that problems are not only heard, but resolved quickly and accurately.”
The system is also amazingly compact, taking up only about as much space as a laptop computer.
“That was a major concern of ours during the development phase,” explains Pathan. “We understood that CTI equipment has been traditionally bulky in the past, and one of our goals was to make sure our system was as small as possible to minimize the area needed for installation. LIZ met that goal head-on.”
System technical specs, a downloadable multimedia presentation, and a free online demo are all currently available at the LIZ Systems website: (http://www.lizsystems.com)
For more information about LIZ Systems, or to find out more about how AIM's products and services could help you and your business, contact AIM by phone at 702.617.8140, via fax at 702.920.8190, or visit AIM at http://www.innovate.com.
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By Anonymous
Tempe, AZ March 16, 2004 -- Evolved Systems, Inc. (dba Supply and Service), provider of facility operations technology, announced today that C.H. Stone Plumbing of Los Angeles, CA has begun realizing the benefits of an online service desk.
C. H. Stone Plumbing Co., Inc. provides services to the industrial, commercial, institutional, manufacturing, medical and defense industry. The plumbing company has stood above the competition by provide exceptional customer service. C.H. Stone Plumbing has further extended their client support through softWrench™, their website and online service desk. Through C.H. Stone’s new website their key clients will have the ability to request, update and check progress on work requests through the internet providing yet another way for C.H. Stones clients to request work anywhere they have access to the internet.
“Supply and Service has exceeded our expectations of providing us with a web based request tool. They have also taken the IT management of these products off of our hands and made the implementation process quick and seamless. They understand our processes and needs and have definitely met our expectations,” said Timothy Brink, President of C.H. Stone Plumbing.
Three of C.H. Stone’s primary clients will start using softWrench at the end of March 2004. All requests whether called in or written down by a technician in the field will be entered into softWrench creating one place for all service request information. C.H. Stone will also be able to tie work through softWrench into their accounting application making billing more accurate and timely.
‘Our applications have helped our clients streamline their processes that saves them time, provides them with better reporting and reinforces or established best practices”, said Ted Ritter President of Supply and Service. ‘C.H. Stone will see return on investment quickly because of their dedication to the applications and the process.’
About Supply and Service
Since 1997, Supply and Service offers facility operations technology solutions benefiting building owners, property managers and service contractors. The company provides application hosting and long term support solutions for Maximo and softWrench™, the facility portal, which integrates work order management, move management, conference room scheduling, mobile suite, floor plans, and lease administration. Customers realize benefits in weeks rather than months and can quickly make sound decisions based on comprehensive reporting, trending, and cost savings. More information on Supply and Service can be found at www.supplyandservice.com.
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By BZ Riger-Hull
1. Hold the intention that the only three things aloud on your writing desk is a lamp, a small vase for flowers, and a photograph or two. That's it! When you get up from your desk put everything else away except those three things.
2. Sort your mail as soon as it comes in, then recycle, throw out, file, or respond. No piles and no promise to go through it later.
3. Spend ten minutes a day walking through your house with a large shopping bag. Grab at least three things from each room in the house that you can throw away.
4. Have a special reading box or basket- Sort through magazines or articles you want to read and tear out the articles you are interested in and recycle the rest of the magazine.
5. Make sure you sort your email so you never have more than 3-5 things in your in box at any one time.
6. Set up project files in Word to keep track of important things you are working on. Designate a separate file for each project or focus. You won't have to hunt for your information when you need it.
7. Shred unwanted office paper and use it for garden mulch, cat litter, or starting a nice crackling fire in the fireplace.
8. Learn to say NO. Or at least get in the habit of asking for a day to think the request over. This will clear out clutter from your schedule.
9. Make a rule that everything has a drawer, cabinet, basket, bin, or shelf it belongs on put nothing on the flat surfaces in your house.
10. Write down all of those things that are running around your brain nagging you. Sort them into three categories.
1. Things that will help me accomplish my goals that are Really important to me.
2. Things I think are urgent or burning.
3. Things I should do. Be honest and ruthless when you sort this list.
Stop doing everything that falls under # 3. Everything that falls under # 2 Delegate these to someone else or eliminate them all together. The # 1 items are the only things you want to spend your time working on.
BZ Riger-Hull is the Success Coach. She helps Business Professionals and Entrepreneurs create Success, Balance, and Wealth on their Own Terms. Read Excerpts from her book The Soul of Success, get tips and practical strategies for success from the Inspirit Newsletter subscribe, go to
http://www.in-spiros.com